How do I schedule an appointment?
At our clinics we offer a centralized appointment scheduling system available to patients. To make an appointment for yourself or family member please call 718-271-9900 (Rego Park office) or 718-850-0009 (for Richmond Hill office) or 718-271-9200 (for Jackson Heights office) to speak to appointments professional. To accommodate our patients' schedules, WHC offers Saturday appointment hours at our various locations. Our physicians and providers see patients by appointment. We request that patients call our office to make an appointment. A scheduling specialist will assist you in setting up, canceling and/or rescheduling appointments during normal business hours. For after hours you may leave a message and someone will return your call the following business day. If you are an established patient you may send us a new appointment request, reschedule an existing appointment or an appointment cancellation request via your Patient Portal account.
Do I need to provide any information when I call to make an appointment?
When making your appointment over the phone, we ask that you please have your current medical insurance information available for the our Service Representative. After collecting some brief information, the Customer Service Representative will then assist you in making an appointment.
When you call for your appointment you will be given the doctor's name, the clinic location and the time of your appointment.
Will I have to wait when I come in for my appointment?
We realize that your time is valuable and we will make every effort to honor time commitments. When our doctors encounter problems or emergencies, we ask for your patience and understanding. If a patient is acutely ill, we will do everything possible to accommodate that individual as quickly as possible.
What do I need for my First Appointment?
We would like to make your visit with us both easy and comfortable. To help serve you better, we ask that you:
* Please arrive 30 minutes early to complete any necessary paperwork.
* Bring a form of identification and current copy of your medical insurance card.
* Bring a list of all currently prescribed medications, with their strength and dosage.
* Before each appointment, write down any questions or concerns that you would like to discuss with your physician. It may help to make a list of your current health problems.
* Tell the physician when your symptoms first started and what you have done to take care of the problem.
* Some people find it helpful to bring someone along to remind them to ask questions or help them understand and remember the advice provided.
* Always ask your doctor or nurse to explain anything you don't understand.
* Take notes. Writing down instructions will help you remember them after you leave.
Can I consult a doctor over the Phone and avoid the visit?
Yes, but only if you are an established patient and only for non-emergent cases. This service is not available for new patients. If you call the practice to make an appointment with a doctor but feel your problem could be resolved over the phone, you can request a TELEPHONE CONSULTATION. You will be allocated a time slot just like a regular appointment and the doctor will call you as near to the allocated time as they can. However, it is unlikely that new medication or antibiotics will be prescribed without a face to face consultation even for established patients.
How can I provide feedback and suggestions?
Caring and service are important words at our facilities and clinics and we welcome patient input regarding our services. With this in mind, please refer to the contact us page for instructions on submitting feedback to the management team.